For example, the sales pitch for our loyalty program is so ingrained in me that it comes pouring out in a breathless flurry of words. To be fair, bookselling, like any retail or service job, comes with its fair share of repetitions. ![]() Working at an independent bookstore in the Greater Boston area, I find myself having some variation of this conversation a few times a week. “I hear it’s so powerful and important, especially now, since, well, you know…” ![]() “Yeah, we should have a copy on the front table let me grab one for you.”
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